JobTraQ’s Lean BPM solution provides Business Process Outsourcers with the ability to differentiate their service offering to their customers and prospects.
Outsourcing business processes is a multi-billion dollar industry, seeking to provide enhanced performance for client companies by increasing efficiencies and reducing costs. You understand the opportunities presented to you with any process-driven prospect, especially those looking to outsource Customer Care, Human Resources, Procurement, Information Technology, Supply Chain Management or Finance & Administration.
As a Business Process Outsourcing (BPO) company, you know the pitfalls and challenges associated with delivering results to your clients.bJobTraQ, the Lean BPM pioneer, differentiates your BPO offering by providing and demonstrating real-time visibility, enhanced performance, accountability, and full compliance with pre-set standards to your client-partners.
Major challenges facing Business Processing Outsourcers (both Onshore and Offshore) include:
Core functionality of JobTraQ for Business Process Outsourcing providers includes:
Creation and Modification of Business Processes in Hours
There is no need for any lengthy, expensive deployments involving specialist developers, your IT department or expensive third-party consultants – business process owners are able to push processes into the live operational environment and JobTraQ creates all associated workflows and tasks, enforces preset compliance procedures and business rules as well automatically creates distributed reporting.
Visual workflow and drag-and-drop UI
If you can draw your workflows and processes on a piece of paper, you can create them easily within our visual workflow UI.
Enterprise Task Management
Create single and recurring tasks with ease, and ensure work is properly allocated across individual workers and teams with full visibility on who is doing what and when.
Email Interception & Task Creation
Capture incoming emails requesting work be carried out, and automatically have them create tasks and assign them within JobTraQ. You will never lose track of an email request and JobTraQ can handle millions of incoming emails, saving time, enhancing efficiency, speeding up response times and acknowledgement, plus automatically assigning work to assignees and reporting on progress.
Full Accountability and Non-Repudiable Compliance Record
JobTraQ maintains a full audit trail showing who has performed what task and when. JobTraQ is an excellent compliance management tool, perfectly suited to transaction processing and recording, case management, and enforcing business rules and compliance procedures in a wide range of commercial and governmental situations. JobTraQ records every field change at individual and system-wide levels, provides role-based permissions management and data access security, and is fully compliant with ISO, ITIL, NIST 800-53, SOX and SAS 70
Globalization & International Functionality
JobTraQ provides automatic time zone adjustments so all dates and times are shown in the local users time zone (including Daylight Savings Adjustments), all data is stored in Unicode, and JobTraQ can be translated into any language (including French, Spanish, German, Russian, Chinese, Japanese, Hebrew, Arabic and others)
Real-time reporting on workloads and schedules across all team members, with integrated time tracking and summary reporting for supervisors and managers.
All of your contact information for staff, clients, client customers and vendors can be stored in a logical, organized hierarchy with built-in security which limits non-authorized access. Instantly create custom fields, manage and restrict user access, associate assets with specific contacts, and import third-party CSV files.
Reporting and Notifications
JobTraQ makes reporting simple and fast, with automated collation of report information, fully customizable, and automatically distributes reports to those authorized to receive them. A very useful feature of JobTraQ is that reports only contain that information a recipient is authorized to see, and JobTraQ automatically withholds report data and information from any recipient without authorization to have access to it, but still provides reporting on all data they are authorized to receive.
Don’t simply tell clients and prospects you’ll improve their business performance – show them with JobTraQ!
With JobTraq your business processes are controlled, measured, and continuously improved. Allowing you and your organization to enjoy new levels of success. What are you waiting for?