Are You Integrating Technology or Business Operations?

I came across a post by Randy Heffner, an analyst at Forrester. Though the post is dated back to 2013, it resonates with me today. Randy’s post is simply titled, “Are You Doing Techie Integration or Business Integration?” After handling a couple of new customer deployments this month, I felt it was a good question to ask. A major differentiator for JobTraQ is the freedom from the IT department: with the JobTraQ On Premises edition, IT only has to provision a server and you’re in business (unless you’re performing some heavy duty integration or customization work). JobTraQ cloud edition customers... Read More »

JobTraQ’s Top Tips for Quality Testing

A major criticism leveled at project teams is lack of testing, and this is a fair criticism in my view. Too many times I have seen the test phase glossed over, or some sort of half-hearted effort is made as an afterthought. The main culprit for poor testing is a failure to adequately plan properly, and the responsibility lies firmly with the PM for not being disciplined in their approach. Poor testing means poor product. Poor product means a poor reputation – yours! 1. Plan for Testing! After the above this sounds obvious, but it is so fundamental and such... Read More »

Simplifying the Complex in Project Management

A good PM will seek to reduce complexity within their project portfolio, and not only within individual projects themselves, but also simplifying how team members work with each other too. It will help to bear in mind Keep It Simple Stupid – KISS – as you read through this piece. We’ve all been in the same room as “That Guy!” – the one who believes that only by his (or her) presence, the team will not fall apart and the project will fail, because they, and they alone have the power of deep thought and understanding of the nuances of... Read More »

Can BPM and Agile Work Together?

The marriage of BPM with Agile has not been a match made in heaven, but rather in the dark murk of the negotiation room for an arranged marriage between two rich kids. Since the early Noughties when Agile was initially paired with BPM, it has shown some sparkling successes, and certainly the word “Agile” has been splashed around plenty. Agile Marketing, Production, Manufacturing, Teams, Working Practices…. Agile, Agile, AGILE…. You get the idea. But Agile got its start in the Agile Manifesto, and here it is singularly attributable to software development: Individuals and interactions over processes and tools Working software... Read More »

Why Effective Workflow Automation is Crucial for Successful Business Performance

Team collaboration across diverse processes and departments is achievable, but not without collaboration between effective workflow design and great task management. JobTraQ was first conceived as a task management tool with automated workflow capability. The reason why we paired task management and workflow automation at conception was simple: we understood the need to be great at both! The reason for being great at both was simple – you can’t achieve true, effective team collaboration if you don’t have effective workflow, and you cannot have effective task management without effective workflow. The key is to be able to create effective workflows... Read More »

Can A Project Workflow System Be Deployed Without Pain?

Project workflow systems allow businesses to streamline and optimize business processes, and they form a key component of Business Process Management (BPM) solutions. They are especially powerful when combined with effective, collaborative task management functionality and real-time visibility on workflows. Traditional project workflow solutions, particularly when they are part of a larger BPM solution, are notoriously expensive and frequently take a huge IT effort to deploy. Even with a relatively smooth deployment, there are frequently issues and a sense of failure to meet organizational expectations. Closer to the norm is a huge cost, frequently more than anticipated, deployment headaches, a... Read More »

Automate Business Workflows Without the IT Department

When you are looking at workflow solutions, a major issue is the deployment and the need to bring in a frequently stretched IT department to handle the work. Many IT departments are heavily engaged in taking care of existing infrastructure, typically with 80% of their time, resources and budgetary allocation tied up in this, leaving a small slice of time, budget and resources available for projects. Your workflow project may be a great idea, but it has to compete with the other projects IT is being asked to implement and they have constrained capability. But what if you didn’t need... Read More »

Why Your Organization Should Use Just One BPM Tool

Today’s post is going to cover the ‘Big Three’ reasons why you should deploy one BPM or PM tool across your organization. There are plenty of tools on the market, and frequently I come across companies where the problem they are experiencing is not how to manage business processes and projects, but how to manage disparate data stored across multiple tools across the business. If we have one BPM/PM tool deployed across the entire organization, then we have one, and only one repository for all of the data. Think outside the box a little and consider who else aside from... Read More »

Business Process Reengineering (BPR) – Rethinking Failure?

Business Process Reengineering (BPR) was all the rage during the 1990’s, with Fortune 500 companies falling over themselves to re-engineer their enterprises, but for many BPR was synonymous with lay-offs and failure. Driven by inhuman, analytical, engineering thinking, BPR sought to break the mold of process improvement with radical thinking that espoused questioning everything. Don’t automate, obliterate! A fundamental axiom was to question the very existence of a process, with non-value added processes deserving no place within the operation. Automation for the sake of automation was a crime, as if the process was non-value adding, simply automating it meant non-value... Read More »

Business Process Improvement & Customer Experience Metrics: The Outside-In Approach

Do you remember Quality Circles, TQM and CIP? If you do, it’s pretty obvious you cut your professional business process teeth in the Eighties and Nineties. You probably also know of the outstanding work Jan Carlzon did at Scandinavian Airlines, where he turned the Nordic airline around in the early 1980’s. Carlzon was a Swedish businessman, who gained an MBA way back in 1967, and after working his way up to become the group CEO in 1981, Scandinavian was losing $17M per year, and even worse, had an appalling customer reputation for being late. By 1982, Carlzon had turned the... Read More »

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