Sarbanes-Oxley and the Lean BPM Solution for Executive Fear

Karl Hindle is a former auditor with Arthur Andersen and Pannell Kerr Forster, and covers the issue of Sarbanes-Oxley compliance and the Lean BPM solution for SOX using JobTraQ SOX Compliance: Your Own Bed or ‘Club Fed’ Sarbanes-Oxley was enacted in 2002 in the wake of Enron, Tyco, WorldCom, and a host of executives being arrested and forced to do the “perp walk”, being led away in handcuffs and usually hitting the evening news. Bluntly, SOX introduced real teeth into the world of corporate responsibility, holding the CEO and CFO fully responsible for compliance with the legislation, and threatening large... Read More »

Improving CX When Your Customers Have an Attention Span Shorter Than a Goldfish

The Importance of Empathy for Customer Experience and Digital Transformation Microsoft conducted a survey which shows that consumers had an attention span of 12 seconds in 2000, but today it is now eight seconds thanks to smartphone technology. A goldfish has an attention span of nine seconds, which means that assuming you can find him, you have more time to get business done with Nemo than you do your customer! Improving Customer Experience (CX) is at the heart of digital transformation, and in turn, technology, automation, data, and processes constitute the core of digital transformation. A major part of the... Read More »

The Main Areas of Consideration for Undertaking a BPM Initiative

Karl Hindle Outlines the Challenges and Pitfalls of Implementing Business Process Management Undertaking a Business Process Management initiative can, and usually is, a long road with a great deal of hard work, lots of moving parts, and frequently unseen, uncharted territory to traverse. While this is certainly the case with traditional BPM deployments, it does not have to be so painful or slow. The perception of slow deployment and adoption, combined with cost, and a less than spotless record of success may account for why so many organizations have yet to adopt a BPM solution, even amongst the enterprise-class. We’re... Read More »

Accelerate Process Improvement & Reduce the Burden on IT with the Citizen Developer

How Can You Speed Up Process Change and Deliver Control to Business Users & Process Owners? You lead a team in IT, tasked with delivering changes requested by the business operations team to several critical processes they work with. Months lapse, and as you sit in the update meeting, giving another spiel on why it’s taking so long, you’re starting to feel like a chicken thrown into a den of very hungry lions. Your sense of frustration is rising as you struggle to manage business expectations with your IT reality. Now imagine that same meeting, only this time you are... Read More »

What Makes JobTraQ Different from other BPM Suites?

JobTraQ is the Pioneer of Lean BPM and We Stand Apart from All Other BPM Solutions We set ourselves a huge challenge when we started JobTraQ’s development 13 years ago – the challenge was simple, but enormous: To create a tool which delivered 80% of BPM functionality for 20% of the cost, and which would be deployed in less than 10% of the time of a traditional BPM suite. Today, we’ve succeeded and have gone even further, with JobTraQ standing alone as a BPM suite that requires no coding or specialist skills, delivering the power of BPM directly into the... Read More »

The Differences Between Automated Workflow and Business Process Management (BPM)

JobTraQ’s Karl Hindle looks at what makes Automated Workflow different from BPM. At the PEX North Carolina event earlier this summer, I was asked what the difference was between automated workflow and BPM software, and which did I think the prospect needed for their instance. I’m not surprised that a senior OpEX professional and leader at a major company expressed some degree of bafflement with this, because frankly, I think we as vendors have not been clear. Instead, vendors have been focusing on the marketing message, trying to position workflow tools as BPM solutions (not a good idea!), while trying... Read More »

Process Excellence, Operational Excellence and Business Excellence

What’s the Difference between PEX, OpEX, and Business Excellence? Business language frequently conflates terms and jargon, with phrases thrown around like conjoined confetti, and in the world of Process we’re just as guilty. Ask 100 people what the difference between Process, Operational, and Business Excellence is, and you’re guaranteed to get 100 different answers. These three terms are not the same, but they are frequently misused, one for any other. The reality is that Process, Operational, and Business Excellence form a hierarchy, starting with Process Excellence as a subset of Operational Excellence, and itself as a subset of Business Excellence.... Read More »

JobTraQ X7 Launched

Lean BPM Takes a Significant Leap Forward in User Adoption, Speed, and Functionality After almost a year in development, JobTraQ has launched X7, a faster and simpler-to-use BPM toolkit which represents significant strides forward in delivering BPM functionality into the hands of business and operations people. JobTraQ provides 80% of traditional BPM functionality for around 20% of the cost, and your internal team will stand the solution up in less than 10% of the time it takes for a “Big BPM” deployment. Launched at the 2016 JobTraQ User Conference, the immediate impression is the clean design of the UI coupled... Read More »

The Process Revolution by Craig Reid

The Process Revolution by Craig Reid is Available Free for JobTraQ Readers Craig Reid is known as The Process Ninja to some of Australia’s leading financial institutions, though personally, I call him Yoda due to a scary Star Wars character impression he does. He also heads up the Process iGroup consultancy based in Sydney, Australia, and has over 20 years of process consulting experience with some of the largest financial organizations in the APACs region. No matter what you call him, his new book, The Process Revolution, is an excellent read for anyone involved with the Digital Transformation of their... Read More »


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