How JobTraQ Puts the “C for Control” into DMAIC & Process Improvement

Lean Six Sigma’s DMAIC – Define, Measure, Analyze, Improve, and finally Control – I was recently at the PEX Exchange event held at Pinehurst, NC, and was able to meet more process professionals from major Fortune 100 & 500 companies than you could shake a stick at. There were several common issues and themes which repeatedly emerged during my conversations and meetings with PEX professionals. One of the most notable issues was the shared experience of going through a process improvement project only to return later to find there has been degradation from the proposed solution, or even outright fallback... Read More »

The Need for Lean BPM in Banking

Delivering True Business Agility is a Strategic Challenge not an IT Problem There are three major drivers for business agility within the banking sector: fierce competition within the sector, constantly changing regulatory and compliance requirements, and finally, customer expectation and buying behavior. While compliance has taken center stage since the Great Recession of 2008, the focus has been moving increasingly to digital transformation, particularly improving Customer Experience (CX). This has led to some banks becoming technology powerhouses first, and banking institutions second, and Capital One is probably the preeminent example of this. Bain & Company published an article back in... Read More »

Major Advantages of Workflow and Process Automation

Automating Business Processes using a Workflow Software Delivers Major Performance & QA Benefits Workflow and process automation may have their roots in manufacturing, however transactional processes, i.e. non-manufacturing ones, also benefit from their application. Automation helps improve business processes no matter where they are found, leading to significant productivity benefits, reductions in defect rates, and inventory reductions. The major advantages of workflow and automation are: Visibility Even with a well-established set of processes, you may not have a full picture of them, particularly if there are point solutions and shadow processes involved. Automation explicitly requires an understanding and mapping out... Read More »

Why Spreadsheets Are Strangling Organizational Development

Karl Hindle initially trained as an accountant with Arthur Andersen, and remembers the first time he saw a spreadsheet in the Eighties, but argues today that they are increasingly obsolete in the Age of Big Data, the Internet of Things and Digital Transformation.   I remember back in the mid-Eighties as a rookie accountant with Arthur Andersen, being introduced to what looked like a slightly larger version of my grandmother’s sewing machine. As the bottom “lid” was unclasped from the main part of the body, it became the keyboard to the first ‘portable’ computer I’d ever seen, and the first... Read More »

Lean BPM Defined

Providing clarity in defining Lean BPM Lean BPM has evolved from the development and implementation of a BPMS which could be deployed quickly, adopted and used by the business user themselves (the Citizen Developer) and which would allow for fast, reactive and proactive changes to business processes. There has been much discussion revolving around low-code and zero-code BPM alternatives to traditional BPM solutions, however, little focus has been placed on the practical implementation of efficient and effective BPM solutions into both manufacturing and transactional operational environments. Lean BPM has 5 core components, and we’ll go through each of them here.... Read More »

Webinar: Empowering the Citizen Developer – Lean BPM Demonstration

Please register for JobTraQ Lean BPM Demonstration – Empowering the Citizen Developer on May 25, 2016 12:00 PM EDT at: https://attendee.gotowebinar.com/register/1229502864025254658 BPM software is hard to define because it is the glue that binds business processes together, wherever those processes are operating; HR, finance, legal, operations, marketing, manufacturing, head office admin, and more. BPM is also universally applicable irrespective of the sector your business operates in too – energy, banking, insurance, media, oil & gas, law, fund management, healthcare, pharmaceuticals, real estate & construction, logistics, technology, automotive, retail, government, and so on. JobTraQ is specifically designed to manage business processes... Read More »

Gaining Visibility into Compliance Processes

Karl Hindle is a former auditor with Arthur Andersen & Co., and former partner of financial services firm, Andersen Hindle (UK). Today, he writes on the accelerating rate of compliance and regulatory change, and how digital automation can bake compliance processes into business processes, speed up report creation and notification, reduce the cost of audits and investigations, and free valuable compliance resources for deployment on proactive consulting and investigatory work. Are you able to look your senior leadership in the eye and advise them that compliance is under control across the organization? How confident are you that compliance policies are... Read More »

Is Six Sigma Taking Too Much of Your Time?

Process Development using Six Sigma is too slow for an organization to respond to changing conditions Six Sigma implementations have helped save many business’ time and money overall, but as the process ages its benefit is reduced. Beyond initial implementation, process development in Six Sigma frequently takes more time than it is worth. The average amount of time to see Six Sigma changes have an actual effect on your organization is at least 4 months, according to Dushyant Thatte, and many have claimed higher lengths than that (Thatte agrees that the majority of the benefits don’t materialize until closer to... Read More »

Lean BPM Delivers Continuous Improvement and Agile Process Management

JobTraQ Empowers the Citizen Developer and Reduces the Burden on IT Lean methodology looks to eliminate all waste from business activities, originally developed as a software development methodology, it has quickly gained wider application in the business world. Business Process Management (BPM) looks to gain control and visibility into business activities, viewing them as processes comprising workflows and constituent tasks which need to be followed and completed to deliver final value. Traditional BPM solutions have proven to be unwieldy and very expensive, fitting only the budgets of large enterprises with the money and resources to deploy them, and more importantly,... Read More »

Job Management Software Streamlines Work & Increases Performance

Do you rely on job management tools such as memory, Post-It notes or a whiteboard? Does this sound like your work experience right now – you run the various tasks and jobs associated with your workflows using a variety of ‘reminder’ tools – a whiteboard, Post-It notes, emails, spreadsheets/Excel, and the memory capacity of yourself and your team. How often do you miss vital work items that need to get done to meet a delivery deadline? How frequently do you have people wandering around trying to find work documentation they need to continue with a task? Don’t you wish you... Read More »


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