Implementing Continuous Improvement with Lean BPM

Josh Yeager, Director of Operations, and Karl Hindle, Director of Marketing tackle Continuous Improvement: You may find Josh and Karl on LinkedIn by clicking the hyperlinks on their names. Karl also wrote on achieving CI using a Lean BPMS in August 2015, which also includes a live demonstration of how quickly a process can be created and changed in a live, operational environment. Business process improvement is a systematic technique that an organization can use to iteratively optimize its processes to achieve more efficient results. Several researchers have published specific methodologies over the years, including H. James Harrington, Tristan Boutros... Read More »

Does the Cost of a Failed Deployment Matter More Than the Price of Software?

Josh Yeager is JobTraQ’s Director of Operations, and today he looks at why cost (initial or TCO) and software features are not the only issues you should be tackling when looking at software deployments. You can find Josh on LinkedIn here: Josh Yeager   When you are searching for a new software product to solve a problem, you probably focus on two things: features and cost. I have done the same thing, several times. Most software marketing focuses on the same two things, so this is natural. But this approach drastically increases the risk of post-purchase failure. Personally, my biggest... Read More »

The Build versus Buy Software Decision

Before you look at developing an in-house solution, consider the downsides and high risk of failure first! Mark Porter is the UX Lead on the JobTraQ dev team – he was instrumental in developing JobTraQ’s visual workflow, and is currently leading a major overhaul of our UI. Mark gives his thoughts on the build/buy decision when looking at a software solution.   The decision to build or buy a software solution when solving business problems can be a challenging one. Your IT team says they can write a custom solution in a fraction of the cost of the off-the-shelf solutions... Read More »

New Year’s Resolutions for Big BPM

Big BPM Needs to Get in the Gym and Quit the Smoke & Mirrors Matt Rodatus is a a Senior Software Engineer on the JobTraQ dev team, having previously worked for Microsoft. Here is his take on BPM predictions (and resolutions) for 2016:   Powerful but not a panacea, big BPM must make some resolutions in 2016. From my vantage point as a Senior Software Engineer on JobTraQ, the Lean BPM pioneer, here are the areas where I think the BPM industry must adapt to the needs of your organization, or else fade into obsolescence: Sublime Out-of-the-Box User Experience Hoops.... Read More »

Lean BPM Certification & Training from JobTraQ

Improve Your BPM Skills with Free Training from JobTraQ JobTraQ is the Lean BPM pioneer, delivering the power of BPM directly into the hands of business people without the need for specialist coding or technical skills. But what does this really mean? It means business analysts, process improvement professionals, team leaders and managers can make changes to business processes and workflows, and push them into a live operational state without the need for your IT department, specialist external partners, coders or developers to get involved. JobTraQ is now offering FREE JobTraQ Administrator & BPMS training at our headquarters in Frederick... Read More »

The Top Seven Ingredients in a Digital Plan by Jim Sinur

by Jim Sinur Jim Sinur is a former Gartner analyst, leading BPM thinker and CEO of Fleuresque.     Organizations are seeking ways to create a plan to get to a digital organization that creates value in new ways. While this will require some experimentation / evolution and will be done in an incremental fashion, for the most part, there is no excuse not to establish a plan to get there. In this post, I’d like to suggest what a target plan might initially contain. It is a start that will be altered as time passes, but organizations need a... Read More »

How Workflow Management can Increase Efficiency, Visibility & Productivity

Workflow management essentially deals with the automation of business processes, and the allocation of work across your staff in a way that allows you to optimize throughput of work tasks, i.e. workflow. Workflow management seeks to marry individual tasks which go to make up your business process, with the appropriate worker who is best situated to complete them. Once a task is completed, the work moves to the next step in the business process. Let’s take a look at an education example. When a potential student makes an application to a college, this is input into an electronic system. The... Read More »

Improving Customer Experience with Standardized Business Processes

I spoke with my credit card company today, because the card I had ordered had not arrived. This was the second time I’d called them about the non-arrival of a credit card I applied for 2 months ago – the third customer touch for this financial institution. The first time I called (the second customer touch), my address was confirmed, my identity and so on as the customer representative went through the customer verification process, and that call took about 15 minutes. My original card was cancelled, a new card was being sent out and I should have it in... Read More »

Compliance Management Made Simple with Lean BPM

Compliance Management Made Simple with Lean BPM by Carl Casserly Do compliance managers have special super powers that compel every employee within an organization to think about how to meet corporate risk mitigation objectives? Do workers wake up in the morning thinking about compliance controls and how much they love compliance managers? Unfortunately, no! How can we align workers with risk mitigation needs without making the compliance manager seem like a bureaucratic villain? All for one, one for all! Compliance managers need the help of the entire organization to minimize risk, but we all know that every employee has a... Read More »

How Let’s Encrypt is Making the Web More Secure

Josh Yeager is JobTraQ‘s Director of Operations and one of our co-founders, and today he writes on Let’s Encrypt, a solution for easily securing your website traffic: Surprisingly, it has never been possible to automatically encrypt your web site. HTTPS is the foundation Internet security, and it has always required a system administrator to manually request a security certificate and wait for it to be set up for them. And if they forget to repeat that process every year, their site will become insecure when their certificate expires. Now, an organization called Let’s Encrypt (founded by Alex Halderman, James Kasten,... Read More »


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