Resource Management in JobTraQ Software

The resource utilization chart in JobTraQ software is a powerful view to help project managers distribute their team’s work efficiently. It shows each team member’s workload as a percentage of that person’s total work schedule. It can also show the utilization of shared assets, like equipment or facilities. Every business team member must have a work schedule, or the chart will not be able to display their information. Task managers and administrators can define unique work schedules for every person, or they can define shared work schedules for entire organizational units. Schedules can be set separately for each day of... Read More »

JobTraQ X5 to X6 Workflow Software Transition Plan

Swift Software’s original plan for upgrading JobTraQ X5 customers to X6 and the new visual workflow system was to automatically convert the existing workflow rules into single step processes in the new system. But because each X5 workflow rule was independent, there was no way to create a visual version of the system-wide process that those rules represented. Customers who previewed the new visual workflow designer asked us why we wanted to automatically upgrade their old workflow rules into mini-processes instead of allowing them to use the new system as an opportunity to clean up and streamline their current systems... Read More »

JobTraQ Enterprise Support for Data-at-Rest Encryption

Enterprise systems typically need to meet outside guidelines for the physical and logical security of their business information systems, such as FISMA, DIACAP, GLBA, SOX, NIST 800-53, SAS70, SSAE-16, and others. Task management software by nature often includes data that may be personally identifiable, contain financially impacting, operationally critical or otherwise sensitive or internal-use-only information. While JobTraQ already provides independent and separately secured databases for each hosted business/customer, and no-hassle on-premise solutions that exceed the security available with competing systems, some clients will still find a need for data-at-rest protection and with JobTraQ this optional service meets the need.  This... Read More »

Time-based Escalation – New Workflow Software Feature

With the redesigned workflow engine released with JobTraQ X6 earlier this year Swift Software has a platform for quickly delivering new features and functions which will enhance JobTraQ’s market-leading task management software value proposition.  The latest feature addition is time-based escalation for tasks and projects.  Time-based escalation allows administrators to design processes to ensure that managers no longer need to stay on top of tasks to ensure that they are completed on time.  Flexible time-based escalation makes it easy to ensure that workflows continue when someone is on vacation, traveling, or simply too busy to complete their tasks. Time-based escalation... Read More »

Whitepaper – Delivering Sustained Value and ROI with Task Management Software

Jim Collins writes in Good to Great that “good is the enemy of great” – an important lesson for any business seeking to remain competitive and relevant.  Years before, however, Aristotle, Confucius and Voltaire proclaimed that “perfect is the enemy of good” which captures the challenge faced by many organizations when they attempt to deploy an enterprise-wide business process management (BPM) solution.  Driven by multiple factors including the complexity created by the evaluation and selection of methodologies, implementation of business process standards, and tool selection it can easily take a year or more before a working system is in place... Read More »

Meet Our Swift Software Team: Josh Clark

Josh Clark is a key part of our professional services team here at Swift Software. He started as a software developer on our JobTraQ product team, and moved to the professional services team when it was created two years ago. He has worked on projects for more than 15 customers since then, and many of them have been so happy with the results that they have come back to ask for many additional features in the systems he created. Josh helps our business analysts gather project requirements, builds custom applications and scripts that integrate with JobTraQ, and helps train our... Read More »

Registration Open for 2013 JobTraQ Conference

Swift Software is excited to announce our next JobTraQ customer conference. The conference will be held in Frederick, Maryland on May 7-8, 2013. Attendees will take part in training about JobTraQ administration and configuration, a deep dive into the new visual workflow designer, demonstrations of exciting add-ons from the JobTraQ professional services team, case studies of several interesting JobTraQ implementations, an overview of the JobTraQ API, training about business intelligence and reporting, a Q&A session with the product team, and a preview of the upcoming feature roadmap. The cost to attend is $799 per attendee. If you register before January... Read More »

2013 JobTraQ Customer Conference

We hosted a two-day JobTraQ customer conference in the summer of 2011, and it went extremely well. Attendees received JobTraQ administration training, security recommendations, sneak previews of upcoming features, and face-to-face conversations with several members of our programming team. The customers who attended had such a great time that within a week we received several emails asking when the next event would be. That question has come up repeatedly since then. We did not have time to do a conference in 2012 because of our office move at the end of the summer, but we have begun setting up an... Read More »

JobTraQ Feature Spotlight: Dynamic Links and Embedded Pages

What are dynamic links and embedded pages? Two of the most useful integration features in JobTraQ’s lean BPM software are embedded pages and dynamic links. Embedded pages allow administrators to display a web application inside a task form or contact form. Dynamic links are also placed in a task form, and when a user clicks on one, a web application or web page is loaded in a popup window. Both embedded pages and dynamic links can pass information from the JobTraQ task to the external application, which allows administrators to create very complex and useful interactions between JobTraQ and outside... Read More »


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