JobTraQ X5.13.5 Release Announcement

Swift Software is excited to announce the release of JobTraQ version X5.13.5. This latest version includes a new email conversation routing feature that allows JobTraQ to route and record emails for helpdesks, sales teams, and other email-based processes that need to preserve a record of email conversations. It also includes several enhancements requested by customers and partners. Read More »

Velocity is Victory!

“And there is a chance that everything we did was incorrect, but stasis is itself criminal for those with the means to move, and the means to weave communion between people.” ― Dave Eggers, You Shall Know Our Velocity! Velocity is Victory!  At first that simple phrase might look like just that – a simple phrase.  But please pause a bit before you dismiss this away so lightly.  Allow me to elaborate on why I think this phrase is actually a transformational thought that many organizations urgently need to embrace. In several recent conversations with potential clients of Swift Software,... Read More »

New Custom Module: Dynamic Emails

Have you ever wanted to send a customized email from JobTraQ to a customer, vendor, or internal staff? Maybe send that email on behalf of your Sales department or procurement team? Do you want to automatically include specific information from your task, but not everything? Have no fear, Swift Software is here… and we are proud to announce Dynamic Emails; a custom email module which integrates with your JobTraQ system.  Designed and developed by our Professional Services team, the Dynamic Emails module allows you to identify who the email should be sent to, including CC and BCC, who the email is coming from, what fields from JobTraQ to include, and some, none, or all of the attachments from the task. Read More »

Three Useful Workflow Management Examples

The JobTraQ workflow engine automates actions and processes to make your team more productive and successful. However, the system’s power and flexibility can mean that configuring it for your specific business process is a daunting task. If you don’t know where to begin, these starter examples will help. Read More »

A Project Is a Project Is a Project

This is one I’ve long debated, thought about, commented on, and asked for comments on.  Are all projects created equal?  Of course I truly don’t mean equal….some are $10 million projects and some are $2,000 projects.  Certainly they aren’t actually equal.  But in general, are the business processes the same to get from point A to a successful point B?  And what about from industry to industry?  Do you run a construction project that much differently than a data migration project in IT?  Yes and no is what I’m guessing most are answering.  But really, are they that much different? ... Read More »

Don’t Let Bad Ideas Win By Default

I read a great quote the other day.  It came from my latest issue of InformationWeek magazine.  Rob Preston, the editor of the publication has his own article in the back and this week it was on 7 Habits of Innovative IT Leaders.  It was a good article, but that’s not the point here…what was great about it was one quote he shared from Brian Lillie, the CIO of data center operator Equinox.  Brian stated that, “Bad ideas often win because of the skills of the communicator.” Profound.  And so true. Think of it almost as a different take on... Read More »

Those Defining Moments For Project Managers

Our goal as project managers is to be successful in every aspect of our field and on every task of our projects.  We never want to miss a milestone, let a deadline pass without delivery, or hand off a less than stellar project deliverable to the customer.  We even want our user acceptance testing to always go off without a hitch, right?  That’s a little pie in the sky, but you get the idea. I don’t think there has ever been a project in the history of JobTraQ’s project manager software that has glided through from inception to deployment without... Read More »

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