JobTraQ® Case Study: Construction Enterprise

Large construction companies may often have many projects under management at the same time. Each of these projects is typically in a different phase and may be assigned to different subcontractors at any given time. When a concerned homeowner or commercial building customer (client) calls the construction firms main office for status, it is difficult to provide requested information without sidetracking valuable internal resources.

JobTraQ® facilitates the timely provisioning of this information to the customer via multiple means. Some firms will choose to allow Web access when they're dealing with web-savvy clients, a rapidly growing majority, but others may choose to ignore the client interface of JobTraQ® and simply use it as a way of maintaining internal accountability and for quickly determining status of open projects. By renaming the role of technician to that of "subcontractor", and assigning portions of the building project to individual subcontractors via JobTraQ®, a builder can ensure that anyone within the firm can quickly gain access to the status of the current project.

As more companies use the Internet as a primary means of communication it becomes more common that prime contractors are requiring subcontractors to maintain status information on their own via home-grown Internet based systems. Universal access to job requirements and status benefits the subcontractor with clarity and defined accountability and benefits the builder with the ability to maintain control and provide effective information to customers. Firms with affluent clients will turn on the client interface for those clients and will find that those clients greatly appreciate the real time status information and email updates. Firms that can employ that portion of JobTraQ® will also reduce the cost of customer relationship management.

Custom fields such as project cost, client price, expected to start date, and expected to complete date enable the construction manager to quickly make an informed decision when dealing with client issue.

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