JobTraQ® Case Study: Software Development

Software development firms will especially enjoy the power and flexibility of JobTraQ®. Tracking complex issues through to resolution and allowing real-time collaboration between programmers and product/project managers is one of JobTraQ®'s core strengths. Software testers and project managers use JobTraQ® to enter and track the progress of requirements, issues, and enhancement requests. Programmers are able to focus on writing good code, letting JobTraQ® keep them on target and focused on the priorities of project managers.

Once issues are reported as being resolved, managers and testers are instantly notified allowing them to verify the quality and relevancy of solutions and shorten the cycle for re-testing and release. When testers enter new issues and assign them to the responsible developers, those programmers are instantly notified of a newly discovered issue allowing them to ask questions right away and make notes (right in the JobTraQ® ticket) while the reported bug is fresh in a testers mind. Later when the programmer is able to address the issue, he or she can update the ticket as work progresses, increasing communications and reducing the need for time consuming manual status reports.

Most product-based, as well as many custom development firms, allow their customers to access the client interface of JobTraQ® directly. Providing this level of real-time accountability and process visibility to clients, especially as part of custom development projects, is a serious differentiation in today's competitive marketplace. Software companies find that customers are reassured that, once entered into JobTraQ®, issues are being addressed and as a result support costs and time spent providing status updates are reduced. By utilizing the private areas of JobTraQ® tickets, developers and managers can still enter sensitive data into JobTraQ® tickets that should not be accessed by customers. This allows software teams to achieve full use of the JobTraQ® system as an internal tool while providing the appearance of a completely open and externally visible process management system.

» JobTraQ® Solutions!

» Schedule an Online Demo