cfX Utilizes Lean BPM to Enable
Automation & Organizational Visibility
cfX supports state Housing Finance Agencies (HFAs) in the creation and maintenance of housing programs, including improving financial strength and minimizing risks.
They have extended their service offerings to include technology and software dedicated to HFAs. The challenge they face is maintaining regulatory compliance in which process plays a key role.
Regulatory compliance is crucial to success.
In a heavily regulated environment overseen by the Securities & Exchange Commission (SEC), the challenge was to establish and standardize procedures to demonstrate the integrity of the recommendations made to HFAs.
While the SEC cannot challenge the advice given to HFAs, the underlying process by which recommendations are made is subjected to rigorous scrutiny and oversight. cfX found that it was vitally important to:
- Establish procedures to manage the recommendation-making process
- Prevent information from falling between the cracks
- Demonstrate that cfX had fulfilled its obligations and duties
As a creator of cutting-edge technology for housing agencies, and an industry innovator in recognizing the importance of procedures before even regulators required them, cfX understood the need to improve how work was performed.
The Environment Before Lean BPM
cfX had a solution in place, Task Trader, for managing and tracking bugs as software and technology was developed. However, this provided very limited functionality for general deployment across the organization. In an increasingly frenetic work environment, with escalating demands from both regulators and client agencies, cfX management identified a need to automate as much work as possible.
Automation needed to be improved and refined.
Managing and tracking work was difficult, with no ability to track due dates and prioritize tasks across the organization. Additionally, cfX recognized the need to improve communication and collaboration between staff, so everyone involved could understand what needed to be done to meet regulatory demands and client expectations.
cfX undertook a review of task and work management solutions, and selected JobTraQ, the Lean BPM pioneer. JobTraQ was quickly deployed and operational, with existing procedures enforced at source to ensure that all tasks were carried out as required.
- Increased Communication “We found that about 75% of our work was simply not visible,” says David Breitenbach, Manager of Work Products Group, “but after deploying JobTraQ we were able to see tasks and deadlines across the entire organization.”
- Procedure Automation “JobTraQ allowed us to automate,” says Richard Godfrey, Principal Consultant within the Guidance Services Group, “and this opened the door to regimenting procedures and gaining visibility into work activities.”
- Priority Focus“JobTraQ’s communication features allow us to talk to each other,” says Godfrey, “so now we are all able to focus as a team on work priorities and meet our deadlines.”
By deploying JobTraQ, visibility has been significantly improved across the organization. Processes now exist for everyone to follow with nothing slipping between the cracks.
“JobTraQ allows us to focus on improving,” says Breitenbach, “because we no longer carry due dates around in our heads and we can prioritize work across everyone.”
By enabling automation, the cfX team establish and enforce procedures for everyone, while demonstrating integrity and diligence in the formulation of recommendations for agency clients. This is in a highly regulated environment and where client demands are increasingly sophisticated.
Benjamin Madorsky, cfX Chief Compliance Officer notes, “JobTraQ ensures we maintain and build upon our competitive advantage.”
cfX is dedicated to serving only HFAs with financial and technology solutions, and has been advising clients for almost 40 years. cfX is a market leader and innovator in the field of information, software and technology solutions to help state housing agencies make sound tactical and strategic decisions based on fact and sound projections.
JobTraQ is the pioneer of Lean BPM, and delivers a powerful business toolkit which requires no coding or specialist development skills. Processes and workflows can be created and operational within hours, by ordinary business people, including business analysts, team leaders, and stakeholders.