The Top Seven Ingredients in a Digital Plan by Jim Sinur

by Jim Sinur Jim Sinur is a former Gartner analyst, leading BPM thinker and CEO of Fleuresque.     Organizations are seeking ways to create a plan to get to a digital organization that creates value in new ways. While this will require some experimentation / evolution and will be done in an incremental fashion, for the most part, there is no excuse not to establish a plan to get there. In this post, I’d like to suggest what a target plan might initially contain. It is a start that will be altered as time passes, but organizations need a... Read More »

How Workflow Management can Increase Efficiency, Visibility & Productivity

Workflow management essentially deals with the automation of business processes, and the allocation of work across your staff in a way that allows you to optimize throughput of work tasks, i.e. workflow. Workflow management seeks to marry individual tasks which go to make up your business process, with the appropriate worker who is best situated to complete them. Once a task is completed, the work moves to the next step in the business process. Let’s take a look at an education example. When a potential student makes an application to a college, this is input into an electronic system. The... Read More »

Improving Customer Experience with Standardized Business Processes

I spoke with my credit card company today, because the card I had ordered had not arrived. This was the second time I’d called them about the non-arrival of a credit card I applied for 2 months ago – the third customer touch for this financial institution. The first time I called (the second customer touch), my address was confirmed, my identity and so on as the customer representative went through the customer verification process, and that call took about 15 minutes. My original card was cancelled, a new card was being sent out and I should have it in... Read More »

Why We Chose to Write Important Code in F#

The hidden benefits of Microsoft’s newest language by Wesley Wiser For many developers, working in the Microsoft .Net framework means using C# or perhaps Visual Basic. However, there’s a new language from Microsoft Research which is generating a lot of buzz in the developer community: F#. Even though it’s new, F# is heavily inspired by other, much older languages like ML which turned 42 this year. We decided to give F# a chance and discovered that it allowed our developers to work faster, cutting our development time, and also helped them write better quality code which led to far fewer... Read More »

How to Optimize Your Department’s Resource Utilization

Most organizations wish their employees could achieve a higher level of utilization. There are horror stories about teams spend so much time in meetings that each person only gets 1-2 hours of “real work” done each day. On the other end of the spectrum, the best-run consulting agencies and law firms achieve utilization rates of 90% or more. A realistic balance between core work responsibilities and collaboration overhead often results in an effective utilization rate of 60-80%. If your utilization rate is lower than you’d like, how can you raise it? One very effective way is to eliminate overhead for... Read More »

Why I Stopped Coding to Focus on User Experience

A programmer’s journey through UX and a deeper understanding of his own product. by Mark Porter I love programming. I get to spend my days talking to computers. They do exactly what you say. They don’t make mistakes or argue. They don’t get confused. It’s simple—basic ones and zeroes. People, on the other hand, are complex. Their needs vary. They need to be taught and reminded of how to do something. They’re driven by emotion. They get tired and make mistakes. So why did I trade in my keyboard and mouse for a legal pad and pen and venture out... Read More »

Compliance Management Made Simple with Lean BPM

Compliance Management Made Simple with Lean BPM by Carl Casserly Do compliance managers have special super powers that compel every employee within an organization to think about how to meet corporate risk mitigation objectives? Do workers wake up in the morning thinking about compliance controls and how much they love compliance managers? Unfortunately, no! How can we align workers with risk mitigation needs without making the compliance manager seem like a bureaucratic villain? All for one, one for all! Compliance managers need the help of the entire organization to minimize risk, but we all know that every employee has a... Read More »

How Let’s Encrypt is Making the Web More Secure

Josh Yeager is JobTraQ‘s Director of Operations and one of our co-founders, and today he writes on Let’s Encrypt, a solution for easily securing your website traffic: Surprisingly, it has never been possible to automatically encrypt your web site. HTTPS is the foundation Internet security, and it has always required a system administrator to manually request a security certificate and wait for it to be set up for them. And if they forget to repeat that process every year, their site will become insecure when their certificate expires. Now, an organization called Let’s Encrypt (founded by Alex Halderman, James Kasten,... Read More »

Enterprise Collaboration: What Comes First – Tools or Culture?

Enterprise collaboration tools have been springing up for the last decade: some good, some not so good, none are a universal panacea. But why do you need a culture of collaboration, and if you decide you do need to go down this road, how do you bring this about? Why Build an Enterprise Culture of Collaboration This is the easiest part of the question to answer: increasing productivity, reducing costs, higher employee and customer satisfaction and engagement, and a collaborative environment fosters and promotes innovation. Enterprise collaboration is not only about internal sharing of ideas and work, but also involves... Read More »

Can You Achieve Continuous Improvement with a BPMS?

Process Improvement & Design Execution into the Live Operational Environment in Minutes Today, we’re providing a video of a simple HR process for onboarding new employees. We shall also show how the existing process can be altered, and also how the changes made using the workflow visual designer can then be pushed into the live environment, in this instance in 3 minutes. The video lasts just over 3 minutes – click on the image below. In this instance we used an HR process, however any process could just as easily be managed and changed. The process we demonstrated here is... Read More »


1 9 10 11 12 13 22