Process Excellence, Operational Excellence and Business Excellence

What’s the Difference between PEX, OpEX, and Business Excellence? Business language frequently conflates terms and jargon, with phrases thrown around like conjoined confetti, and in the world of Process we’re just as guilty. Ask 100 people what the difference between Process, Operational, and Business Excellence is, and you’re guaranteed to get 100 different answers. These three terms are not the same, but they are frequently misused, one for any other. The reality is that Process, Operational, and Business Excellence form a hierarchy, starting with Process Excellence as a subset of Operational Excellence, and itself as a subset of Business Excellence.... Read More »

JobTraQ X7 Launched

Lean BPM Takes a Significant Leap Forward in User Adoption, Speed, and Functionality After almost a year in development, JobTraQ has launched X7, a faster and simpler-to-use BPM toolkit which represents significant strides forward in delivering BPM functionality into the hands of business and operations people. JobTraQ provides 80% of traditional BPM functionality for around 20% of the cost, and your internal team will stand the solution up in less than 10% of the time it takes for a “Big BPM” deployment. Launched at the 2016 JobTraQ User Conference, the immediate impression is the clean design of the UI coupled... Read More »

JobTraQ X7.0 Release Announcement

The new JobTraQ X7.0 release is a significant leap forward specifically designed to make your JobTraQ system easier and faster to use. Based on extensive research and analysis of end user and administrator behaviors at a variety of customers, JobTraQ X7 is focused on easy adoption by new users, higher productivity for experienced users, and a smoother learning curve for everyone. Read More »

The Process Revolution by Craig Reid

The Process Revolution by Craig Reid is Available Free for JobTraQ Readers Craig Reid is known as The Process Ninja to some of Australia’s leading financial institutions, though personally, I call him Yoda due to a scary Star Wars character impression he does. He also heads up the Process iGroup consultancy based in Sydney, Australia, and has over 20 years of process consulting experience with some of the largest financial organizations in the APACs region. No matter what you call him, his new book, The Process Revolution, is an excellent read for anyone involved with the Digital Transformation of their... Read More »

How JobTraQ Puts the “C for Control” into DMAIC & Process Improvement

Lean Six Sigma’s DMAIC – Define, Measure, Analyze, Improve, and finally Control – I was recently at the PEX Exchange event held at Pinehurst, NC, and was able to meet more process professionals from major Fortune 100 & 500 companies than you could shake a stick at. There were several common issues and themes which repeatedly emerged during my conversations and meetings with PEX professionals. One of the most notable issues was the shared experience of going through a process improvement project only to return later to find there has been degradation from the proposed solution, or even outright fallback... Read More »

The Need for Lean BPM in Banking

Delivering True Business Agility is a Strategic Challenge not an IT Problem There are three major drivers for business agility within the banking sector: fierce competition within the sector, constantly changing regulatory and compliance requirements, and finally, customer expectation and buying behavior. While compliance has taken center stage since the Great Recession of 2008, the focus has been moving increasingly to digital transformation, particularly improving Customer Experience (CX). This has led to some banks becoming technology powerhouses first, and banking institutions second, and Capital One is probably the preeminent example of this. Bain & Company published an article back in... Read More »

Major Advantages of Workflow and Process Automation

Automating Business Processes using a Workflow Software Delivers Major Performance & QA Benefits Workflow and process automation may have their roots in manufacturing, however transactional processes, i.e. non-manufacturing ones, also benefit from their application. Automation helps improve business processes no matter where they are found, leading to significant productivity benefits, reductions in defect rates, and inventory reductions. The major advantages of workflow and automation are: Visibility Even with a well-established set of processes, you may not have a full picture of them, particularly if there are point solutions and shadow processes involved. Automation explicitly requires an understanding and mapping out... Read More »

Why Spreadsheets Are Strangling Organizational Development

Karl Hindle initially trained as an accountant with Arthur Andersen, and remembers the first time he saw a spreadsheet in the Eighties, but argues today that they are increasingly obsolete in the Age of Big Data, the Internet of Things and Digital Transformation.   I remember back in the mid-Eighties as a rookie accountant with Arthur Andersen, being introduced to what looked like a slightly larger version of my grandmother’s sewing machine. As the bottom “lid” was unclasped from the main part of the body, it became the keyboard to the first ‘portable’ computer I’d ever seen, and the first... Read More »

Lean BPM Defined

Providing clarity in defining Lean BPM Lean BPM has evolved from the development and implementation of a BPMS which could be deployed quickly, adopted and used by the business user themselves (the Citizen Developer) and which would allow for fast, reactive and proactive changes to business processes. There has been much discussion revolving around low-code and zero-code BPM alternatives to traditional BPM solutions, however, little focus has been placed on the practical implementation of efficient and effective BPM solutions into both manufacturing and transactional operational environments. Lean BPM has 5 core components, and we’ll go through each of them here.... Read More »

Webinar: Empowering the Citizen Developer – Lean BPM Demonstration

Please register for JobTraQ Lean BPM Demonstration – Empowering the Citizen Developer on May 25, 2016 12:00 PM EDT at: https://attendee.gotowebinar.com/register/1229502864025254658 BPM software is hard to define because it is the glue that binds business processes together, wherever those processes are operating; HR, finance, legal, operations, marketing, manufacturing, head office admin, and more. BPM is also universally applicable irrespective of the sector your business operates in too – energy, banking, insurance, media, oil & gas, law, fund management, healthcare, pharmaceuticals, real estate & construction, logistics, technology, automotive, retail, government, and so on. JobTraQ is specifically designed to manage business processes... Read More »


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