The Build versus Buy Software Decision

Before you look at developing an in-house solution, consider the downsides and high risk of failure first! Mark Porter is the UX Lead on the JobTraQ dev team – he was instrumental in developing JobTraQ’s visual workflow, and is currently leading a major overhaul of our UI. Mark gives his thoughts on the build/buy decision when looking at a software solution.   The decision to build or buy a software solution when solving business problems can be a challenging one. Your IT team says they can write a custom solution in a fraction of the cost of the off-the-shelf solutions... Read More »

New Year’s Resolutions for Big BPM

Big BPM Needs to Get in the Gym and Quit the Smoke & Mirrors Matt Rodatus is a a Senior Software Engineer on the JobTraQ dev team, having previously worked for Microsoft. Here is his take on BPM predictions (and resolutions) for 2016:   Powerful but not a panacea, big BPM must make some resolutions in 2016. From my vantage point as a Senior Software Engineer on JobTraQ, the Lean BPM pioneer, here are the areas where I think the BPM industry must adapt to the needs of your organization, or else fade into obsolescence: Sublime Out-of-the-Box User Experience Hoops.... Read More »

Lean BPM Certification & Training from JobTraQ

Improve Your BPM Skills with Free Training from JobTraQ JobTraQ is the Lean BPM pioneer, delivering the power of BPM directly into the hands of business people without the need for specialist coding or technical skills. But what does this really mean? It means business analysts, process improvement professionals, team leaders and managers can make changes to business processes and workflows, and push them into a live operational state without the need for your IT department, specialist external partners, coders or developers to get involved. JobTraQ is now offering FREE JobTraQ Administrator & BPMS training at our headquarters in Frederick... Read More »

JobTraQ X6.5.1 Release Announcement

Swift Software is excited to announce the release of JobTraQ version X6.5.1! JobTraQ X6.5.1 adds a completely new online Help system, with all-new, updated content, organized to provide at-your-fingertips information and help, and featuring easy search and navigation. Also included is our new performance data logging to help with troubleshooting. Finally, if this is not enough for you, JobTraQ X6.5.1 also supports Microsoft Edge! Read More »

The Top Seven Ingredients in a Digital Plan by Jim Sinur

by Jim Sinur Jim Sinur is a former Gartner analyst, leading BPM thinker and CEO of Fleuresque.     Organizations are seeking ways to create a plan to get to a digital organization that creates value in new ways. While this will require some experimentation / evolution and will be done in an incremental fashion, for the most part, there is no excuse not to establish a plan to get there. In this post, I’d like to suggest what a target plan might initially contain. It is a start that will be altered as time passes, but organizations need a... Read More »

How Workflow Management can Increase Efficiency, Visibility & Productivity

Workflow management essentially deals with the automation of business processes, and the allocation of work across your staff in a way that allows you to optimize throughput of work tasks, i.e. workflow. Workflow management seeks to marry individual tasks which go to make up your business process, with the appropriate worker who is best situated to complete them. Once a task is completed, the work moves to the next step in the business process. Let’s take a look at an education example. When a potential student makes an application to a college, this is input into an electronic system. The... Read More »

Improving Customer Experience with Standardized Business Processes

I spoke with my credit card company today, because the card I had ordered had not arrived. This was the second time I’d called them about the non-arrival of a credit card I applied for 2 months ago – the third customer touch for this financial institution. The first time I called (the second customer touch), my address was confirmed, my identity and so on as the customer representative went through the customer verification process, and that call took about 15 minutes. My original card was cancelled, a new card was being sent out and I should have it in... Read More »

Why We Chose to Write Important Code in F#

The hidden benefits of Microsoft’s newest language by Wesley Wiser For many developers, working in the Microsoft .Net framework means using C# or perhaps Visual Basic. However, there’s a new language from Microsoft Research which is generating a lot of buzz in the developer community: F#. Even though it’s new, F# is heavily inspired by other, much older languages like ML which turned 42 this year. We decided to give F# a chance and discovered that it allowed our developers to work faster, cutting our development time, and also helped them write better quality code which led to far fewer... Read More »

How to Optimize Your Department’s Resource Utilization

Most organizations wish their employees could achieve a higher level of utilization. There are horror stories about teams spend so much time in meetings that each person only gets 1-2 hours of “real work” done each day. On the other end of the spectrum, the best-run consulting agencies and law firms achieve utilization rates of 90% or more. A realistic balance between core work responsibilities and collaboration overhead often results in an effective utilization rate of 60-80%. If your utilization rate is lower than you’d like, how can you raise it? One very effective way is to eliminate overhead for... Read More »

Why I Stopped Coding to Focus on User Experience

A programmer’s journey through UX and a deeper understanding of his own product. by Mark Porter I love programming. I get to spend my days talking to computers. They do exactly what you say. They don’t make mistakes or argue. They don’t get confused. It’s simple—basic ones and zeroes. People, on the other hand, are complex. Their needs vary. They need to be taught and reminded of how to do something. They’re driven by emotion. They get tired and make mistakes. So why did I trade in my keyboard and mouse for a legal pad and pen and venture out... Read More »


1 7 8 9 10 11 20