How To: Integrate JobTraQ Logins with Active Directory

JobTraQ BPM software allows server administrators to integrate their user authentication with an Active Directory or other LDAP authentication server. If you want to use this feature, you must set up your JobTraQ server to use Active Directory authentication. To do this, follow these steps: In JobTraQ BPM software, go to the System Settings page Change the Use LDAP Authentication setting to Yes In the LDAP Server URL setting, type LDAP://<your domain> Click Save. If there are any problems connecting, you will get an error message. Simply fix the problem and click Save again. Once the server is configured, you... Read More »

How To: Move a JobTraQ Application To a New Server

Moving a JobTraQ database to a new server is a complicated process, and it must be performed precisely as described in this document. There is no danger of data loss or corruption on the old server, but the new server will not operate correctly unless the entire process is performed correctly. Also, the same version of JobTraQ BPM software must be installed on both the old server and the new server. Otherwise, the new server will not be able to read the database accurately. To make sure that the process works correctly, we recommend that you upgrade both servers to... Read More »

How To: Fix Timeout Errors When Reindexing the JobTraQ Database

Once each day, JobTraQ® recalculates the indexes on all of its database tables, to ensure that the system performs consistently well when users are accessing it. To allow JobTraQ business process management software to recover if the database server is not working, it times out if the database takes more than one hour to complete the reindexing process. If the one-hour timeout is exceeded, a message is written to the server’s event log saying “There was an error while re-indexing the database. Message: Timeout Expired. The timeout period expired prior to completion of the operation or the server is not... Read More »

How To: Allow JobTraQ to Gather Information About Database Timeouts

Sometimes, JobTraQ’s database queries time out because of other activity that is slowing down the database server. When this happens, JobTraQ software can gather information about the other activity on the server so that our support team can analyze it for problems. However, it cannot gather this information unless it is given access to the database server’s state. To give JobTraQ permission to gather this information, follow these steps: Open SQL Server Management Studio and connect to your database server as a server administrator. Find the name of the JobTraQ database admin account. This is usually JobTraQ_Admin. Open a new... Read More »

How To: Change The Time of Day That JobTraQ Recalculates The Indexes For Its Database

Once each day, JobTraQ software recalculates the indexes on all of its database tables. This ensures that the system performs consistently well when users are accessing it, but it does cause the server to run slowly for a few minutes while the indexes are updated. As a result, it is important that this optimization is performed when the system’s users are not actively using it. By default, JobTraQ software performs this task at four o’clock in the morning, when most users will be asleep. If your organization follows a different schedule, you may want to change this setting to a... Read More »

How To: Change The Time of Day That JobTraQ Sends Notification Emails About Due and Overdue Jobs

Once each day, JobTraQ software sends an email to each user who has due or overdue jobs, to remind them that they need to complete those jobs. By default, it sends these emails at midnight. However, administrators have the ability to change the time of day that these emails are sent. To change this setting, perform the following steps: Open your JobTraQ program directory (usually, c:\Program Files\JobTraQ X5) Open the settings.xml file in a text editor. Find the section called <GlobalSettings> In that section, find the setting called <SendOverDueNotifications>. This setting accepts time values in the form HH:MM, where HH... Read More »

How To: Change The Design of the JobTraQ Printouts

JobTraQ software allows system administrators to create a custom design template and specify that it should be used when printing tasks or projects. Configuring JobTraQ to use a custom template Navigate to the JobTraQ web folder (often, c:\inetpub\wwwroot\JobTraQ) Find the folder called Templates, and copy its contents into the folder called CustomTemplates. Customize the copy of PrintTemplate.html in CustomTemplates (see below for details). Log in to JobTraQ software and go to the System Settings page in the Administration tab Change the Use Custom Printout Template setting to “Yes”, and click Save. Test the new template by opening a task and... Read More »

How To: Change the Design of the JobTraQ Email Notifications

JobTraQ software allows system administrators to create a custom design template and specify that it should be used when sending email notifications. Configuring JobTraQ to use a custom template Navigate to the JobTraQ software web folder (often, c:\inetpub\wwwroot\JobTraQ) Find the folder called Templates, and copy its contents into the folder called CustomTemplates. Customize the copy of EmailTemplate.html in CustomTemplates (see below for details). Log in to JobTraQ and go to the System Settings page in the Administration tab Change the Use Custom Email Template setting to “Yes”, and click Save. Test the new template by making changes to a task... Read More »


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