How To Troubleshoot JobTraQ Software’s Scheduling Service

JobTraQ task manager software uses a scheduling service to run a number of backend services for JobTraQ. There are times when the scheduling service is not running or stops. The purpose of this article is to describe some of the side effects of when the service is not running and what to do when that happens. The JobTraQ Scheduling Service is a Windows service that is a loop that runs once per minute. The service loops through the JobTraQ® database on the server and checks it for scheduled. Here is a list of actions that the service runs: Sends nightly... Read More »

How To Clear the Cache in Internet Browsers on Mac

Chrome Click on the Chrome menu  on the browser toolbar Select Tools. Click Clear Browsing Data In the dialog that appears, select the checkboxes for the types of information that you want to remove. But be sure to include Empty the cache. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything. Click on Clear browsing data on the bottom. Your browser cache is now empty. Close JobTraQ and try again Firefox Click the menu button    and choose Options Select the Advanced panel Click on the... Read More »

JobTraQ Software X6.2.1 Release Announcement

Swift Software announces the release of JobTraQ workflow management software version X6.2.1. This new release adds support for Windows 2012 and 2012 R2 and SQL Server 2012 and 2014. It also improves workflow execution performance significantly and allows users to safely copy and paste formatted text from emails or web pages. Self-hosted customers with an active maintenance agreement can immediately download the self-installing upgrade from the JobTraQ customer portal. SaaS customers may contact to request the upgrade, or simply wait for us to contact you. To read complete release notes for all current and previous versions, visit our release... Read More »

Installation: Installing JobTraQ on an IIS 8 Server

During installation, JobTraQ software automatically configures IIS using the IIS 6 metabase. In Windows 8 and Windows Server 2012, IIS was updated to version 8. In order to install applications like JobTraQ that access the IIS Metabase directly, you must enable the optional IIS 6 compatibilty components on your server. Additionally, the default server configuration for IIS 8 does not enable the ASP.NET server components that JobTraQ and other dynamic .NET applications require. This article explains how to enable the IIS 6 compatibility components and the required ASP.NET server components on Windows Server 2012 and Server 2012 R2 for JobTraQ... Read More »

Problem: IIS on Windows Server 2008 returns an ASP.NET error for all pages in JobTraQ X6.2.0 and later

If you are running JobTraQ X6.2.0 or later and the server operating system is Windows Server 2008, you may receive this ASP.NET error: The configuration section ‘system.web.extensions’ cannot be read because it is missing a section declaration. This is a known Microsoft issue in .NET 4.0 when running on IIS 7.0. .NET 4.0 is required to run JobTraQ X6.2.0 and later. To fix the issue, install KB958854 on the server. Warning: You must restart the server after you apply this hotfix. Read More »

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