First, let’s consider alternatives:
- Project Centric Systems:Some so called task management systems are really Project Centric Systems. These systems operate from the assumption that everything you do or assign to someone is part of a project. JobTraQ® certainly supports the creation, delegation, and management of business projects and sub-projects but JobTraQ doesn’t force you to create projects in order to get a task defined and assigned. Project Centric solutions often struggle to effectively support ad hoc tasking because those independent tasks are not often part of a predefined project. As a result it is not intuitive for a manager to have to create a project just so they can assign a simple task to a worker, a team, or an asset. Projects by nature have a predefined start and a finish, or at least they should, and as a result Project Centric Task Management Software can be equally clumsy when trying to manage ongoing business processes. In a typical business process, an instance of that process may have a defined start, or various possible entry points, and an end, or various possible exits, but the process itself is ongoing, often based on some type of variable input, such as a customer request or order. Trying to manage these kinds of processes as if they were projects, or dividing them into projects, is unintuitive and risks critical items being overlooked.Project Centric systems also typically make the project the center of the reporting universe, defining metrics according to project performance indicators lacks effectiveness and proper decision support data for managers leading teams that complete ad hoc or custom work or that work within repeatable business processes or workflows.
- Process Centric Systems:Process Centric Systems are those that assume that every item entered is an instance of a predefined business process. This approach lacks needed flexibility for managers that view their internal projects and ad hoc tasks, that may in fact support those critical business processes, as being equally important to execute correctly and on time as their predefined business processes. Having to define a process for ad hoc tasking is clunky at best, but also lacks the workflow agility and diminishes the overall visibility teams often need in real world situations.
So then what is a Task Centric System?
In a Task Centric System the task is the critical element and business rules, ownership, assignment, delegation, access, and the unique data attributes of each task determine the course of that task. A simple ad hoc task can have equal visibility with a critical path project element if that is warranted. A project’s sub task that suddenly meets the criteria of a predefined business process can enter that process as a business rule runs, ensuring for example that anytime a task exceeds a certain cost threshold it will be sent for review, or that a parallel task will be created for gathering needed financial approvals. Determining the Resource Utilization of a worker, team, or asset in a task centric system is much simpler and much more reflective of fact. Project Centric Systems often create artificial availability of resources because they do not account for the demand that unrelated recurring tasks, or other projects, or even ad hoc tasks with higher priorities may be placing upon those resources. A task centric system can give you the full picture of team metrics, showing true on time delivery statistics across the spectrum of things a multitasked team or worker may be assigned to during a period of time.
In short, the answer: JobTraQ is Task Centric. A complete task management system for managing teams, processes, projects, and programs.