| Organizational Challenge |
JobTraQ® Solution |
Disorganized, Unmanageable, or Out-of-control processes
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Begin continuous process improvement today with easy-to-manage workflow and queuing; including a summary view tool that can quickly sort by due date or many other task data elements. Rich sorting, prioritization, graphical indicators, calendar views and filtering / paging allow quick access to "big picture" workflow, tasking and resourcing views.
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Poor customer communication and support; poor customer relations
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Easy-access web interface for clients enables open view into client facing details (easily controlled by the JobTraQ® administrator). Real-time notifications keep concerned parties and clients in the loop; JobTraQ® helps keep teams accountable to customers, which increases customer satisfaction and loyalty and reduces inbound status calls.
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Poor internal communication and support; employee to employee, employee to supervisor, department to department.
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Real-time notifications and reminders keep concerned parties and supervisors connected and aware of the status of collaborative projects and tasks
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Lack of Accountability – lack of records, no change process, no communications about change, no change management – asking “Who did This”?
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Accountability and Change Log keeps record of who made what changes and when.
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Lost revenue – who did what, when and where, and was it billed
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Track billable tasks to completion, simple reporting helps avoid missed billing, accurate details helps justify billing.
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No lead tracking and follow-up system
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Track customer leads from initial contact through completed sale, set-up recurring tasks for Client Relationship Management (email and phone contact schedule), etc.
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Ineffective resource management: What did we do with… or Where are the files for… or What did we do last time…
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JobTraQ® provides an integrated file management solution, which allows relevant files to be attached directly to relevant tasks. Images, documents, software, etc. can all be attached as part of a permanent record used for future retrieval and can be version controlled as well.
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No organizational structure to ensure work gets done properly and done on time; missed deadlines
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Automated email reminders for overdue tasks as well as pre-scheduled tasks keep deadlines visible. Configurable reminders proactively alert staff of upcoming deadlines.
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Making decisions without proper support of data
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Integrated task comments and notes for every task. Built-in knowledge base, knowledge management and project transfer facilities.
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Lack a systematic way of tracking projects and tasks through completion.
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JobTraQ® enables you to easily manage and control task, projects and people; then monitor, measure, and report on your organization’s level of efficiency and effectiveness
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Lack of Basic Resources: no existing customer database
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Integrated, searchable customer database.
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Difficulty in managing and measuring results of out-of-office employees, sales force or staff members
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Web-based for access anytime, anywhere to view projects, tasks, calendars, contacts, etc.
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Security requirement for controlling physical access to your data prevents the use of hosted solutions.
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JobTraQ® is an installable server side web-based application that runs on your servers, in your environment giving you total control of your data and information security.
Or, we have a NIST 800-53 certified data center qualified to host mission critical data on dedicated servers.
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Need for consolidated case management and aggregated reporting for and across multiple disciplines.
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JobTraQ® provides a powerful case management framework capable of meeting the needs of multiple unique missions from within a single consolidated system. Workflow rules allow cases to be migrated to other departments or other inter-departmental workflow lanes based on easily customized business rules.
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| Test out JobTraQ® today! |
Contact us at 866.640.CODE (2633) or click here |
