JobTraQ® Support

How to Contact Support

JobTraQ® Technical Support is always available via email.

Telephone Support is available if you are a registered customer with a current support agreement and support ID. You may contact Telephone Support by calling 866-640-CODE (2633) between 10:00 AM and 8:00 PM EST, Monday through Friday (except holidays).

Articles

• JobTraQ® System Requirements
• JobTraQ® Installation Instructions
• Installing JobTraQ on IIS 7
• JobTraQ installer reports it cannot connect to the database server
• Moving JobTraQ to a new server
• Adding a second web server to an existing JobTraQ database
• JobTraQ installer reports that "IIS is not installed"
• JobTraQ returns a "404 Page Not Found" error on Windows 2003 Server
• Installing MSDE (Microsoft SQL Server Desktop Engine)

• Installing the JobTraQ Add-in for Microsoft Outlook
• Set up LDAP authentication for JobTraQ logins
• Change the email notification template
• Change the task printout template
• Use an external application for attached files
• Change the time of day that overdue notification emails are sent
• Change the time of day that the database indexes are refreshed

• User login fails with no error message
• Upgrader could not find the server's database backup directory
• JobTraQ cannot be installed with an incorrect .NET Framework version
• Nightly database reindexing timed out

Release Notes

Click here for the JobTraQ® Release Notes.