Lean BPM Brings Disruption to Digital Transformation and Enterprise App Development

We call it Lean BPM, but you’ll hear No Code, Zero Code, Low Code, while from Gartner, it is High Productivity Application Platform-as-a-Service, and Forrester splits the whole No-Code/Low-Code niche into Low-Code Development and Mobile Low-Code Development. Confused yet? Adding even further to the confusion is just who Low Code/Lean BPM/No Code platforms are actually for is not really clear. The obvious distinction is between those app development solutions which require no coding ability and those which do. I like to think that the distinction ought to be between the various target users of the platforms, and whether they are... Read More »

Transform or Die: 30% of Fortune 500 Will Not Exist in 10 Years

CMOs are ideally placed to transform into CGOs as they control the digital levers, but need to be Quants as much as Creatives Tom Siebel is CEO of C3 IoT, a former Oracle executive who subsequently moved on, created a business and made his money by selling one of his companies back to Oracle. Now he leads an IoT platform, and he caught my eye because I was flipping through Fox Business and saw the captions “Artificial Intelligence”. And “AI Dominating the Future”. Curiosity peeked, I watched the clip and listened to what Siebel had to say. Fox and cable... Read More »

Managing Increasing Complexity in the Digital Age with Lean BPM’s Emergent Approach

Digital transformation is promoted as the way forward for more effective management, increasing efficiencies, better customer experience (CX), and improving the bottom line. Big Data, process automation, organizational visibility, enhanced employee collaboration, Artificial Intelligence (AI), and integration of people and technology, and a lot more, are all contributing to the Digital Revolution we are living in. On the demand side we have hyper-scaling, while on the supply side we have hyper-customization, both of which are creating opportunities at a rate we have not experienced before. What all of this boils down to for real-life people is complexity, a staggering amount... Read More »

Improving CX When Your Customers Have an Attention Span Shorter Than a Goldfish

The Importance of Empathy for Customer Experience and Digital Transformation Microsoft conducted a survey which shows that consumers had an attention span of 12 seconds in 2000, but today it is now eight seconds thanks to smartphone technology. A goldfish has an attention span of nine seconds, which means that assuming you can find him, you have more time to get business done with Nemo than you do your customer! Improving Customer Experience (CX) is at the heart of digital transformation, and in turn, technology, automation, data, and processes constitute the core of digital transformation. A major part of the... Read More »

The Process Revolution by Craig Reid

The Process Revolution by Craig Reid is Available Free for JobTraQ Readers Craig Reid is known as The Process Ninja to some of Australia’s leading financial institutions, though personally, I call him Yoda due to a scary Star Wars character impression he does. He also heads up the Process iGroup consultancy based in Sydney, Australia, and has over 20 years of process consulting experience with some of the largest financial organizations in the APACs region. No matter what you call him, his new book, The Process Revolution, is an excellent read for anyone involved with the Digital Transformation of their... Read More »

Gaining Visibility into Compliance Processes

Karl Hindle is a former auditor with Arthur Andersen & Co., and former partner of financial services firm, Andersen Hindle (UK). Today, he writes on the accelerating rate of compliance and regulatory change, and how digital automation can bake compliance processes into business processes, speed up report creation and notification, reduce the cost of audits and investigations, and free valuable compliance resources for deployment on proactive consulting and investigatory work. Are you able to look your senior leadership in the eye and advise them that compliance is under control across the organization? How confident are you that compliance policies are... Read More »