Elements of a Compliance Management System using Lean BPM

The Federal Deposit Insurance Corporation (FDIC) stipulates that a Compliance Management System (CMS) is how an institution learns, understands and manages: Compliance responsibilities; Employee understanding of compliance responsibilities; Incorporation of compliance requirements into business processes; and Taking corrective action where required and updating compliance and operational materials as necessary. There are two major areas an effective CMS will manage risk for the organization: The risk associated with changing products and services offered to customers; and The risk associated with the impact of new legislation and regulation in the wake of market developments. Further, the FDIC advises there are three components... Read More »

Implementing Continuous Improvement with Lean BPM

Josh Yeager, Director of Operations, and Karl Hindle, Director of Marketing tackle Continuous Improvement: You may find Josh and Karl on LinkedIn by clicking the hyperlinks on their names. Karl also wrote on achieving CI using a Lean BPMS in August 2015, which also includes a live demonstration of how quickly a process can be created and changed in a live, operational environment. Business process improvement is a systematic technique that an organization can use to iteratively optimize its processes to achieve more efficient results. Several researchers have published specific methodologies over the years, including H. James Harrington, Tristan Boutros... Read More »

New Year’s Resolutions for Big BPM

Big BPM Needs to Get in the Gym and Quit the Smoke & Mirrors Matt Rodatus is a a Senior Software Engineer on the JobTraQ dev team, having previously worked for Microsoft. Here is his take on BPM predictions (and resolutions) for 2016:   Powerful but not a panacea, big BPM must make some resolutions in 2016. From my vantage point as a Senior Software Engineer on JobTraQ, the Lean BPM pioneer, here are the areas where I think the BPM industry must adapt to the needs of your organization, or else fade into obsolescence: Sublime Out-of-the-Box User Experience Hoops.... Read More »

Improving Customer Experience with Standardized Business Processes

I spoke with my credit card company today, because the card I had ordered had not arrived. This was the second time I’d called them about the non-arrival of a credit card I applied for 2 months ago – the third customer touch for this financial institution. The first time I called (the second customer touch), my address was confirmed, my identity and so on as the customer representative went through the customer verification process, and that call took about 15 minutes. My original card was cancelled, a new card was being sent out and I should have it in... Read More »

How to Optimize Your Department’s Resource Utilization

Most organizations wish their employees could achieve a higher level of utilization. There are horror stories about teams spend so much time in meetings that each person only gets 1-2 hours of “real work” done each day. On the other end of the spectrum, the best-run consulting agencies and law firms achieve utilization rates of 90% or more. A realistic balance between core work responsibilities and collaboration overhead often results in an effective utilization rate of 60-80%. If your utilization rate is lower than you’d like, how can you raise it? One very effective way is to eliminate overhead for... Read More »

Can You Achieve Continuous Improvement with a BPMS?

Process Improvement & Design Execution into the Live Operational Environment in Minutes Today, we’re providing a video of a simple HR process for onboarding new employees. We shall also show how the existing process can be altered, and also how the changes made using the workflow visual designer can then be pushed into the live environment, in this instance in 3 minutes. The video lasts just over 3 minutes – click on the image below. In this instance we used an HR process, however any process could just as easily be managed and changed. The process we demonstrated here is... Read More »

How Can You See Your Organization’s Status On-Demand?

It’s 3 AM, you fall in and out of sleep after a tough day managing your department. Your phone rings, it’s your boss. She’s been up all night thinking about this new project for your team. She wants to go forward with it, but she needs to know, “Are you ready?” Here, we have a common scenario where upper management wants to execute on a plan, but you don’t know where your team or department stands at the moment. Now, you have to gather a status update from your team. Some of them respond in a matter of minutes; others... Read More »

Why Should You Create an Environment for Failure?

“Victory has a thousand fathers, defeat is an orphan,” so said Napoleon Bonaparte, and I personally always tend to hide a smirk when, as a Brit in the US, I am asked if “we” (the Brits) celebrate 4th of July – my response is typically, “No, no-one celebrates defeats.” So why would anyone create an environment where it is OK to fail? Perhaps a better question is, “Who would create an environment where any failure can be considered as potentially terminal?” The answer to that question is a very lengthy list indeed: every government body on the planet for a... Read More »

JobTraQ Announces BPM Pricing for Business Process Management Software

JobTraQ is the leading pioneer of low code, Lean BPM and today we have taken the unprecedented step of publishing our pricing. No other BPM provider does this, and you will quickly see why that is. JobTraQ costs around 20-30% of what you will be initially charged by IBM, Oracle, Pegasystems and many more. We stand by our product, and we will set JobTraQ against any other BPM solution in the market today. So, here is our pricing – if you like what you see, let’s move quickly on to the real discussion – how can JobTraQ help you: On-Premise... Read More »

Satisfying Customer Demand for Agile & Flexible Business Processes

I read Craig Reid’s blog a lot, not least because he is known as The Process Ninja, truly knows his stuff, and is a fellow Brit (though he’s ended up in Australia, while I’ve landed in the US). I mention Craig because I met up with a client last week, and we had a full and frank discussion about how JobTraQ could be used to implement and test new processes. That discussion on agility and flexibility, reminded me of a post by Craig on why speed and flexibility are business essentials – the link to his post and blog are... Read More »


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