Administration and Integration
Every organization needs to collect and display different data, end even within one team two different task types, such as a customer facing service request or an internal project, will typically necessitate the tracking of very different data points. JobTraQ accommodates this need for agility through the flexible creation of true custom fields. Drag and drop association of these fields with one or more of your custom task types makes those fields visible for the task types that need them and keeps them out of the way where you don’t. Custom fields can also be marked as “required” or “required before close” ensuring that you get the data you need along the way. Administrators can create any number of custom fields to store many different types of information. These fields can be added to any record type, can be used in any report, and can be displayed, searched, and sorted in the record lists, and each field can have unique permissions that prevent unauthorized access.
Custom Forms and Record Types
Administrators can create any number of custom task types with multiple forms or tabs that can be drag and drop configured to capture or show key information from JobTraQ or from other systems. Custom fields can be added to various project or task forms, by a JobTraQ administrator, in rich two-dimensional layouts using intuitive drag and drop controls, easily emulating the paper forms or other system already in use – minimizing change and training.
JobTraQ’s powerful workflow engine allows analysts and administrators to implement their business process objects, data points, statuses and stages as active components of the system. When users or other systems make changes to any task or project, the workflow engine processes those changes against the configured business rules and executes the appropriate actions. These actions can change a task’s status, set data fields to predefined values, copy values from other records, dynamically calculate new values, reassign the task, or push it to another stage in a business process. Workflow actions can also create other tasks in parallel or as contained sub-items, and even create entire sub-projects. These actions and many more can be configured to run in parallel or serially, allowing you to match nearly any. Finally, all of this power is delivered with unparalleled simplicity and agility, with every change recorded so quick roll-backs are easy to accomplish.
Whenever an administrator changes any part of the JobTraQ configuration or security settings, their changes are recorded in a permanent, time-stamped configuration log. Later, any administrator can use this log to verify that the correct changes were made, troubleshoot problems, and analyze security breaches.