JobTraQ X5.12.6 Release Announcement
Swift Software is excited to announce the release of JobTraQ version X5.12.6. This latest version new enhancements to help your users manage their daily schedules, and a few small enhancements and performance improvements requested by customers and partners. Read More
Problem: Your database server was unable to find its default backup directory
At the start of each JobTraQ upgrade, the upgrade tool creates a backup of your JobTraQ database in the database server’s default backup directory. If you receive this error it means that the backup directory you have configured for your database server does not exist. If you get this error message, the first thing to [...] Read More
Problem: JobTraQ Login fails, but does not display an error message
This error usually occurs when your browser’s privacy or security settings are too restrictive. JobTraq relies on temporary cookies to track login information. If your browser is set up to block these cookies, the system will successfully log you in, but will be unable to “remember” the login. It will then return to the login [...] Read More
How To: Fix timeout errors when reindexing the JobTraQ database
Once each day, JobTraQ® recalculates the indexes on all of its database tables, to ensure that the system performs consistently well when users are accessing it. To allow JobTraQ® to recover if the database server is not working, it times out if the database takes more than one hour to complete the reindexing process. If [...] Read More
How To: Allow JobTraQ to gather information about database timeouts
Sometimes, JobTraQ’s database queries time out because of other activity that is slowing down the database server. When this happens, JobTraQ can gather information about the other activity on the server so that our support team can analyze it for problems. However, it cannot gather this information unless it is given access to the database [...] Read More