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Problem & Solution: JobTraQ Login Fails, But Does Not Display Error Message

This error usually occurs when your browser’s privacy or security settings are too restrictive. JobTraQ software relies on temporary cookies to track login information. If your browser is set up to block these cookies, the system will successfully log you in, but will be unable to “remember” the login. It will then return to the […] Read More

How To: Fix Timeout Errors When Reindexing the JobTraQ Database

Once each day, JobTraQ® recalculates the indexes on all of its database tables, to ensure that the system performs consistently well when users are accessing it. To allow JobTraQ business process management software to recover if the database server is not working, it times out if the database takes more than one hour to complete […] Read More

How To: Allow JobTraQ to Gather Information About Database Timeouts

Sometimes, JobTraQ’s database queries time out because of other activity that is slowing down the database server. When this happens, JobTraQ software can gather information about the other activity on the server so that our support team can analyze it for problems. However, it cannot gather this information unless it is given access to the […] Read More

How To: Change The Time of Day That JobTraQ Recalculates The Indexes For Its Database

Once each day, JobTraQ software recalculates the indexes on all of its database tables. This ensures that the system performs consistently well when users are accessing it, but it does cause the server to run slowly for a few minutes while the indexes are updated. As a result, it is important that this optimization is […] Read More

How To: Change The Time of Day That JobTraQ Sends Notification Emails About Due and Overdue Jobs

Once each day, JobTraQ software sends an email to each user who has due or overdue jobs, to remind them that they need to complete those jobs. By default, it sends these emails at midnight. However, administrators have the ability to change the time of day that these emails are sent. To change this setting, […] Read More


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