How To

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How To: Fix timeout errors when reindexing the JobTraQ database

November 1, 2011 By Josh Yeager
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Once each day, JobTraQ® recalculates the indexes on all of its database tables, to ensure that the system performs consistently well when users are accessing it. To allow JobTraQ® to recover if the database server is not working, it times out if the database takes more than one hour to complete the reindexing process. If [...] Read More

How To: Allow JobTraQ to gather information about database timeouts

November 1, 2011 By Josh Yeager
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Sometimes, JobTraQ’s database queries time out because of other activity that is slowing down the database server. When this happens, JobTraQ can gather information about the other activity on the server so that our support team can analyze it for problems. However, it cannot gather this information unless it is given access to the database [...] Read More

How To: Change the time of day that JobTraQ recalculates the indexes for its database

November 1, 2011 By Josh Yeager
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Once each day, JobTraQ recalculates the indexes on all of its database tables. This ensures that the system performs consistently well when users are accessing it, but it does cause the server to run slowly for a few minutes while the indexes are updated. As a result, it is important that this optimization is performed [...] Read More

How To: Change the time of day that JobTraQ sends notification emails about due and overdue jobs

November 1, 2011 By Josh Yeager
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Once each day, JobTraQ sends an email to each user who has due or overdue jobs, to remind them that they need to complete those jobs. By default, it sends these emails at midnight. However, administrators have the ability to change the time of day that these emails are sent. To change this setting, perform [...] Read More

How To: Change the design of the JobTraQ printouts

November 1, 2011 By Josh Yeager
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JobTraQ allows system administrators to create a custom design template and specify that it should be used when printing tasks or projects. Configuring JobTraQ to use a custom template Navigate to the JobTraQ web folder (often, c:\inetpub\wwwroot\JobTraQ) Find the folder called Templates, and copy its contents into the folder called CustomTemplates. Customize the copy of [...] Read More

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